We strive to make any return or exchange as quick and hassle-free as possible, so here's some information on what to do in case you'd like to return or make an exchange on a purchase:

  1. Get in touch with us at hello@whitesoot.com. Any return or exchange has to be made within 7 days of receiving your parcel. We appreciate if you return to us via express shipping (like Pos Laju!)
  2. Both Malaysian and international shoppers will need to bear an 10% restocking fee and the postage costs.
  3. Refund will be made by means of gift cards only.
  4. We’d love for every Whitesoot piece to meet its perfect match so do ensure that the piece you return or exchange is in its original condition as when it was mailed to you, Whitesoot tag intact, unworn and free of odour (we suggest you place the piece in a plastic bag so that it does not absorb any odours). We really do appreciate your good care with Whitesoot piece :)
  5. We try to be as accurate as reasonably possible in our descriptions, pictures and measurements. Our clothing may vary slightly from pictures due to studio lighting conditions and variances in computer screen colour calibration. Minor variances within 2cm in measurements are not considered a defect.
  6. Sale or markdown items and accessories are non-returnable.