We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at hello@whitesoot.com. 

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@whitesoot.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like sanitary items (masks) 

No Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Reimbursement & processing time
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically issued a Gift Card equivalent to the purchase amount. 

We do not provide cash refunds for any return orders and delivery fees, if any, won't be refunded.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@whitesoot.com.